Refund & cancellation policy

Try it free first

The free plan gives you five full analyses every day, permanently, with no card and no account. Most people never need Pro at all. We'd rather you established that the tool is useful to you before paying for it.

The 7-day guarantee

Both plans are covered:

• Pro Monthly (A$7): full refund if you ask within 7 days of the charge.
• Pro Yearly (A$49): full refund if you ask within 7 days of the charge.

The guarantee applies to your first purchase and to each renewal — so if an annual renewal catches you by surprise, you have 7 days from that renewal charge to get it back in full.

How to request one

1. Email contact@daba-enterprise.com from, or mentioning, the email address you paid with.
2. Say "refund". You don't need to explain — though if something specific was wrong, telling us helps us fix it.
3. We reply within one business day and process the refund through Stripe at the same time.

Never send card numbers. The payment email address is all we need to find your subscription.

How long the money takes

We issue the refund immediately on approval. Stripe returns it to the original payment method, and your bank typically posts it within 5–10 business days. International cards can take a little longer. Once we've issued it the timing is out of our hands, but we'll send you the Stripe confirmation so you can chase your bank if needed.

Cancelling without a refund

Cancelling and refunding are different things. To cancel, use the billing portal link in your licence email or email us. Cancellation stops all future charges and you keep Pro until the end of the period you've already paid for — it isn't cut off immediately. There's no fee and no minimum term.

If you cancel outside the 7-day window we don't refund the remainder of the current period, but nothing further is charged.

After the 7 days

We'll still refund outside the window in these cases:

• A duplicate or accidental double charge.
• A renewal you were not notified about, where our notice failed to send.
• The Service being substantially broken or unavailable for an extended period during your paid term.
• We discontinue Pro — the unused remainder of any prepaid period is refunded.
• Any case where the Australian Consumer Law entitles you to a remedy.

Outside these, ask anyway. We look at cases individually and we're not in the business of keeping money from someone who isn't using the product.

Your rights under Australian Consumer Law

This policy is offered in addition to, and does not limit, your rights under the Australian Consumer Law. You are entitled to a remedy if the Service is not of acceptable quality, does not match its description, or does not do what we said it does — including a refund for a major failure. Nothing here removes those rights.

Chargebacks

Please email us before filing a chargeback. A refund from us is faster than a bank dispute and doesn't lock your account while it's investigated. We have never refused a refund request inside the guarantee window.

Contact

DABA Enterprise™ (Ibrahima Diouf, ABN 43 724 387 699) — contact@daba-enterprise.com. Full business details are on the contact page.